Refund Policy

Last updated: July 15, 2026

Plain-English version first: if we haven't done the work yet, you get your money back. Once a report is delivered, it's yours and the purchase is final — except your first one, which we guarantee.

A La Carte Audits

A one-off audit purchase is fully refundable any time before the audit runs. Once your report has been generated and delivered (hosted report or PDF), the purchase is final — the report is a digital good that has been consumed and remains yours to use. Unused a la carte credits never expire, so there is no pressure to spend one before you're ready.

First-Audit Guarantee

If the first paid audit you ever receive from ncited doesn't meet your expectations, tell us within 14 days of delivery and we'll refund it in full — no forms, no argument. One guarantee per customer; it exists so trying ncited is riskless.

Subscriptions

Cancel anytime from your billing page — your plan stays active until the end of the current paid period, and you keep access to your credits until then. We don't issue prorated refunds for partial months, and unused cycle credits expire at the end of the cycle (they reset monthly by design). If you cancel, you are not billed again.

Billing Errors

Duplicate charges, failed-but-charged payments, and any billing mistake on our side are refunded in full, immediately, no questions asked.

How to Request a Refund

Email hello@ncited.co from your account email with the charge date and amount. Refunds are issued to the original payment method via Stripe and typically appear within 5–10 business days depending on your bank.