Terms of Service
Last updated: July 15, 2026
These Terms of Service (“Terms”) govern your use of ncited (the “Service”), operated by ncited (“we”, “us”). By creating an account or purchasing anything, you agree to these Terms. If you use the Service on behalf of an agency or company, you represent that you can bind that organization.
1. What the Service Is
ncited generates white-label digital-marketing audit reports — including the AEO / AI-Search Audit, Technical SEO Audit, Landing / CRO Audit, Ad-Spend Waste Audit, and the Monthly Google Ads Report — which you may deliver to your own clients under your own branding. Reports are delivered digitally as hosted web pages and downloadable PDFs. There are no physical goods.
2. Accounts
Sign-in uses email magic links; you are responsible for the security of your email account. Your workspace (“agency”) may include branding profiles, jobs, and billing history. Provide accurate information and keep it current.
3. Plans, Credits, and A La Carte Purchases
Subscriptions (Launch, Agency, Scale) renew monthly and include a set number of audit credits per billing cycle. Cycle credits reset each cycle and do not roll over. The Scale plan includes unlimited AEO / AI-Search Audits. A la carte purchases grant one service-specific audit credit that does not expire. One free AEO / AI-Search Audit is available per workspace, subject to a system-wide daily limit; we may modify or withdraw the free-audit program at any time. All payments are processed by Stripe; we do not store card numbers. Prices may change with notice — changes apply from your next billing cycle.
4. Refunds and Cancellation
Our refund terms are set out in the Refund Policy, which is part of these Terms. In short: a la carte purchases are refundable until the audit runs; delivered reports are final; subscriptions can be cancelled anytime and remain active until the end of the paid period; and your first-ever paid audit is covered by a satisfaction guarantee.
5. White-Label License
Once an audit is delivered, you have a worldwide, non-exclusive, transferable license to rebrand, reproduce, and distribute that report to your client as your own work product, including charging for it at any price you choose. You may not resell or share access to the ncited platform itself (accounts, credits, or the audit engine), and you may not represent the underlying engine as your own technology in a way that misleads a buyer of the platform.
6. Acceptable Use
Use the Service only for lawful purposes. You may only submit domains and advertising exports that you or your client are authorized to analyze. Do not attempt to probe, overload, reverse engineer, scrape, or resell the Service; do not use the free audit program beyond its intended one-per-workspace limit (e.g. by creating multiple accounts). We may suspend accounts that abuse the Service.
7. Your Content
You retain ownership of what you upload (logos, branding, advertising exports). You grant us the license needed to process it and produce your deliverables. We do not sell your data. Aggregated, anonymized audit statistics (never identifying you or your clients) may be used to improve the Service and in published research.
8. Disclaimers
Audit reports are informational analyses produced from available data at the time they run. They are not guarantees of rankings, AI-search visibility, traffic, or revenue, and they are not professional (legal, financial, or otherwise regulated) advice. THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED.
9. Limitation of Liability
To the maximum extent permitted by law, our total liability for any claim arising out of the Service is limited to the amounts you paid us in the twelve (12) months before the claim. We are not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, even if advised of the possibility.
10. Termination
You may stop using the Service and cancel your subscription at any time. We may suspend or terminate accounts that violate these Terms. Sections 5, 7, 8, 9, and 11 survive termination.
11. General
These Terms are governed by the laws of the State of North Carolina, USA, without regard to conflict of law rules. We may update these Terms; material changes will be posted on this page with a new “Last updated” date, and continued use constitutes acceptance. If any provision is unenforceable, the rest remain in effect. Questions: hello@ncited.co.